The Different Ways Dentists Can Improve Customer Service

Every patient wants to receive exceptional customer service when visiting a dental practice. If they don’t feel comfortable in either a waiting room or a dental chair, it is unlikely they will make an appointment in the future or refer a practice to their family and friends. All dental professionals must, therefore, endeavour to make patients feel welcome, comfortable and safe once they step inside a practice.

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To find out more, read the following different ways dentists can improve customer service. The information can help a patient to make an informed decision when choosing a practice and could help dentists improve both their service and reputation.

A Comfortable Setting

According to the British Dental Association, 25% of the population experience some form of anxiety prior to visiting the dentist, while 12% suffer from extreme dental anxiety that can make them feel frightened of check-ups or simple procedures.

For this reason, a dental office must aim to make their patients feel as comfortable as possible. Thankfully, there are a number of ways to maximise comfort at a practice, such as:

  • Playing relaxing music
  • Comfortable chairs and a TV in a waiting room
  • Relaxing dental chairs

All the above can help to make a patient feel both relaxed and at ease once they arrive, so they will feel less anxious when they embark on a dental check-up or procedure.

A dentist should also aim to make a patient feel more at ease. For example, they should offer a warm, friendly demeanour and ask open-ended questions to build a rapport and make a patient feel comfortable and calm.

A Greater Variety of Services

Most modern dental practices are expected to do more than fill cavities and clean teeth. Nowadays, many patients want to take their pick from a variety of services to help them perfect their smile, such as offering veneer applications, root canals and cosmetic dentistry.

A greater choice of dental services will ultimately help a practice to attract new, loyal patients.

A Better Reputation

A poor quality website, cheap dental products, or ineffective administrative processes can lead to a practice developing a bad reputation over time.

Fortunately, a dental practice can improve its reputation by:

  • Maintaining a high-quality website
  • Quickly resolving customer complaints
  • Answering questions as soon as possible
  • Sourcing the best dental supplies (click here to find the best supplies from the UK’s leading mail order dental supplier)

A Virtual Receptionist

An unanswered call can quickly frustrate current and prospective patients. Sadly, not every dental practice has the budget or resources to hire a 24-hour receptionist.

However, a virtual receptionist can help to resolve this problem and will cost a fraction of the price of a member of staff. A virtual assistant will ultimately allow a patient to:

  • Book and confirm dental appointments
  • Receive directions to a practice
  • Learn more information about the dental services available

A virtual assistant can, therefore, help to resolve many patients’ problems, which could potentially improve a practice’s reputation and increase word of mouth.

Six Things You Can Do for a Healthy Smile

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Everyone wants to have a healthy smile. Not only does it look better, thereby providing us with more confidence in our appearance, but it helps to prevent future medical problems. Oral health is a large part of our overall health and taking care of your mouth can help out other parts of your body. So how do you get a healthy smile? Here are a few suggestions that anyone can use.

Brush Your Teeth Regularly

We know you’ve heard this one before, but it bears repeating. You need to give your teeth a good brushing every day, multiple times a day. You should be brushing at least twice a day, once in the morning and once at night. If you can sneak in another one during lunch, that would be even better.

When you’re brushing, be sure to do it for at least a minute, and give your entire mouth attention. Brush in small circular motions or invest in a good electric toothbrush for an even better cleaning. Brushing your teeth regularly is the basis for all good dental health, so don’t ignore it.

Add Flossing to the Mix

Besides brushing, you should also make time to floss your teeth. Brushing doesn’t get out anything that has become lodged in between your teeth, and this is where flossing comes in. Flossing only takes a couple extra minutes in the bathroom, so there’s really no excuse for not doing it. Not only will flossing help to keep your teeth healthy, but they will improve your gum health as well. If you’re not sure what the best method for flossing is, you can check out this guide.

Rinse Your Mouth Out

The third part of your hygiene routine should be to rinse out your mouth with mouthwash. This will get any of the areas you missed with your brush or floss and help to clean areas like your gums and tongues. If you don’t like the mouthwash that burns your mouth, there are other kinds available to you. After you brush and floss, rinse out your mouth for 30 seconds. You can also do this any other time of day, as it doesn’t take as long as flossing or brushing. If you’re in a rush, opt for a mouth rinse rather than doing nothing.

Teeth Whitening

Taking proper care of your mouth goes a long way towards a healthy smile. However, sometimes we need to other cosmetic things in order to get it where we want it. One of the more popular options is to use teeth whitening. You can get teeth whitening through your dentist, or there are strips you can use at home. With these strips you simply apply them to your teeth and leave them on for a little while. You do this every night for a few weeks, and over time your teeth turn a whiter shade. If your teeth have yellowed over the years, some whitening strips can go a long way towards a smile you’re confident in.

Dental Implants

In some cases, we are unhappy with our smile because of cracked or missing teeth. Maybe you were injured during a sporting event, or cracked it on a hard piece of candy. Whatever the case, you’ll want to consider getting a dental implant. Dental implants are essentially replacing a tooth with a fake one. Your dentist can handle this procedure for you, and make the new tooth look like it belongs with the rest. Dental implants are a relatively simple procedure, so if you have a tooth or several teeth that are bothering you, consider having them replaced.

Avoid Certain Foods and Drinks

Finally, a great way to have a healthier smile is by monitoring what you put in your mouth. Certain foods and drinks are more harmful to teeth and should therefore either be eliminated from your diet or reduced. Some examples are coffee, soda, and any sugary foods. If you are going to consume any of these foods or beverages, try to brush your teeth immediately after so that it doesn’t have time to corrode your teeth and gums.

Keep Up Healthy Habits

To have a truly healthy smile, you can’t just do the above once. You need to turn them into healthy habits and continue doing them for a long time to come. Give yourself enough time in the bathroom to brush, floss, and rinse. Schedule regular doctor visits. Watch your diet. And, if your smile still isn’t where it’s at, consider cosmetic alterations such as whitening strips or dental implants. When you do all of these things combined, you’re setting yourself up for a lifetime of good oral health and a great looking smile.

Braces Can Enhance Your Look and Give You a Wonderful Smile

At one time or the other you have seen children with braces on their teeth. The thought crosses your mind that their parents are considerate about straightening the crooked teeth and improving cosmetic looks of their children. Many people think that, their children cannot eat solid foods with the braces and braces can also spread some bacterial ingredients in their mouth. It is a wrong concept and you can eat anything with braces, and it can straighten your teeth as well as design your teeth in a proper shape. In this regards, you can contact your nearest dentist and they will suggest you the proper braces according to your needs.

How do braces work?

The periodontal ligament fixes the tooth to the bone and it is elastic. The living tissue can be gently forced over time to change its direction and alignment. A dentist puts in place orthodontic appliance commonly known as braces that are comprises of brackets affixed on the teeth with flexible wires that exert constant pressure and thus change the angle of the periodontal ligament.

braces-brighton

Psychological benefit of braces implementation:

Like it or not people with crooked teeth and protruding teeth are treated with social bias and this does affect their psyche. If parents take action to straighten teeth of their children with the use of braces put in place by a dentist, they are making sure that their children will not have to suffer socially degrading remarks. Braces shall make their teeth organized and it will increase their self-confidence level.

Health benefits of braces:

Braces straighten teeth but the benefits go beyond mere straightening. There are health benefits as well to teeth that are straighter, better aligned and closely fitting in the mouth. Various health benefits include:

  • By closing the gap there are less chance of food or other particles lodging in the gaps and decaying, thus causing damage and caries.
  • By moving and aligning teeth, braces cause teeth to fit together snugly and give support to each other without overhangs. This has two benefits. One is that the teeth do not grind together resulting in reduced erosion of enamel.
  • Misaligned teeth or crooked teeth can scrape inner tissues or the tongue and be a constant irritation resulting in lack of concentration. Braces align teeth and improve comfort level inside the mouth, leading to overall increased performance in life.
  • It has been found that straightened and well aligned teeth, as a result of fitment of braches, also help reduce chances of periodontal diseases. Periodontal diseases carry the threat of heart diseases, stroke, pneumonia and complications in diabetes.

Different kinds of braces:

orthodontics-cheltenham

Nature intended us to have straight teeth and for good reason. You can speak well when teeth are well aligned.

  • You can chew well and your digestion as well as food absorption capabilities stay in top condition. Straight teeth are not quite as susceptible to injury and damage as crooked teeth.
  • The good thing about braces is that one does not need to be a child to have them fitted. Even adults can have them fitted to improve alignment of their teeth and enjoy benefits beyond the aesthetic one of a good smile.
  • There are various types of orthodontic braces that can be chosen. One is the traditional brace with orthodontic wires that are visible in people undergoing such treatment.

Another, more modern innovation is a brace made of clear, transparent plastic, custom designed to suit the patient’s teeth. It may seem embarrassing for a person to wear braces but these are for only a limited duration for a year or two at the most.

Image source: es.123rf.com and shutterstock.com

Dental Implant

Recently I met up with an old friend and we had a great time of catching up with each other over lunch. During lunch, I noticed my friend was taking his time to chew his food. I make mentioned about it to him and he started to share with me his story.

dental implant

He had been to the dentist and came away with a denture. According to him, to have the denture fitted properly, he needed to use dental adhesive. But sometimes the adhesive is not very effective in holding the denture in place and that was the reason he was taking his time to chew his food. Once the denture is loosen, if some small and hard food particles e.g. like crushed roasted peanut get under the denture, it can be very uncomfortable or even painful. He admitted to me that wearing a denture can be very inconvenient and he is looking for an alternative. When he went back to his dentist, his dentist recommended a dental implant. The dentist quoted a price and my friend needed time to think about it.

On one of his overseas business trip, he was introduced to dentaldeparture.com through a businessman. The businessman had done an all-on-4 dental implant and it was a successful implant. My friend found out that getting a dental implant is very much cheaper overseas. He was assured that the dentists listed under dentaldeparture.com were pre-screened and they are highly qualified dentist with many years of experience.

My friend has yet to decide on the dental implant. With a dental implant, he need not have to use dental adhesive and he need not have to take out his denture every night before he sleeps. With a dental implant, it will be fitted permanently and be like his own natural teeth. With proper care, the dental implant will last a long time.

Image source: Pixabay