The Different Ways Dentists Can Improve Customer Service

Every patient wants to receive exceptional customer service when visiting a dental practice. If they don’t feel comfortable in either a waiting room or a dental chair, it is unlikely they will make an appointment in the future or refer a practice to their family and friends. All dental professionals must, therefore, endeavour to make patients feel welcome, comfortable and safe once they step inside a practice.

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To find out more, read the following different ways dentists can improve customer service. The information can help a patient to make an informed decision when choosing a practice and could help dentists improve both their service and reputation.

A Comfortable Setting

According to the British Dental Association, 25% of the population experience some form of anxiety prior to visiting the dentist, while 12% suffer from extreme dental anxiety that can make them feel frightened of check-ups or simple procedures.

For this reason, a dental office must aim to make their patients feel as comfortable as possible. Thankfully, there are a number of ways to maximise comfort at a practice, such as:

  • Playing relaxing music
  • Comfortable chairs and a TV in a waiting room
  • Relaxing dental chairs

All the above can help to make a patient feel both relaxed and at ease once they arrive, so they will feel less anxious when they embark on a dental check-up or procedure.

A dentist should also aim to make a patient feel more at ease. For example, they should offer a warm, friendly demeanour and ask open-ended questions to build a rapport and make a patient feel comfortable and calm.

A Greater Variety of Services

Most modern dental practices are expected to do more than fill cavities and clean teeth. Nowadays, many patients want to take their pick from a variety of services to help them perfect their smile, such as offering veneer applications, root canals and cosmetic dentistry.

A greater choice of dental services will ultimately help a practice to attract new, loyal patients.

A Better Reputation

A poor quality website, cheap dental products, or ineffective administrative processes can lead to a practice developing a bad reputation over time.

Fortunately, a dental practice can improve its reputation by:

  • Maintaining a high-quality website
  • Quickly resolving customer complaints
  • Answering questions as soon as possible
  • Sourcing the best dental supplies (click here to find the best supplies from the UK’s leading mail order dental supplier)

A Virtual Receptionist

An unanswered call can quickly frustrate current and prospective patients. Sadly, not every dental practice has the budget or resources to hire a 24-hour receptionist.

However, a virtual receptionist can help to resolve this problem and will cost a fraction of the price of a member of staff. A virtual assistant will ultimately allow a patient to:

  • Book and confirm dental appointments
  • Receive directions to a practice
  • Learn more information about the dental services available

A virtual assistant can, therefore, help to resolve many patients’ problems, which could potentially improve a practice’s reputation and increase word of mouth.

Advice from the Dentist: Tips to keep Your Teeth Healthy

Nobody loves going to the dentist, and there’s not a single person out there who has ever said they enjoyed any sort of dental surgery like a root canal. Unfortunately, taking care of your teeth sometimes requires procedures you don’t really enjoy.

The good news is that you can avoid uncomfortable dental surgery and painful visits to the dentist by taking care of your teeth on your own. Use these tips to help you learn more about how you can keep your teeth looking and feeling their best.

After all, don’t you want to keep yours for the rest of your life?

Brush and Floss

Everybody knows that brushing and flossing is important for dental health. However, most people just don’t do it the right way, and they don’t do it nearly enough.

To keep your teeth healthy you should be brushing and flossing about 30 minutes after each meal. You want to wait 30 minutes because acids on your teeth can actually be more damaging when you use a toothbrush too soon after eating or drinking them.

Another thing you should consider is keeping some dental floss with you. That way you can floss at work or anywhere else to keep your teeth healthy. Flossing is just as important as brushing, and people who don’t do it suffer more dental problems later in life.

Eat the Right Foods

What you eat is just as important as brushing and flossing, so consider adding foods to your diet that are good for your teeth. Examples include chicken, apples, carrots and yogurt.

Foods you should avoid include soda, sweet hard candies and an excess of sweets like cookies and cakes.

Visit Your Dentist

You know that you’re supposed to go to the dentist every six months, but you probably put it off like most people do. Unfortunately that’s going to lead to dental problems that will cost you a lot more money and result in considerable pain. Make your checkup appointment now to avoid that pain!

If you don’t go to the dentist because you don’t like the one you currently have there’s no reason you need to stick with him or her. Instead, look for any number of dentists Brooklyn residents love visiting.

You’ll wonder why you stuck with that dentist you hated going to for so long once you find the right one.

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